What is a Seat?
A 'seat' represents a space reserved for each course you have registered for.
As an individual participant, you will register for one seat. As the Billing Administrator of a firm
or group you may register for as many seats as required.
If a participant/registrant is unable to attend a session, a replacement may be sent and use the seat.
In addition, a group or firm who reserves a fixed number of seats can designate
which people are to attend which courses, ie. the same person does not have to attend each course.
The only thing you need to ensure is that there are not more people attending the course than
have been registered in the group.
What is a Billing Administrator?
If you are responsible for registering a group (i.e. registering for more than one seat),
then you are considered to be the 'Billing Administrator' of that group. Only YOUR billing
information will be collected, and you will be responsible for all the billing associated with that order.
How do I register for a group of people?
If you are the person responsible for registering a group, you must simply indicate how
many seats you wish to purchase for the selected courses or programs. During the registration process,
you will be prompted to complete a list of names and email addresses
for each person who MAY attend any one of the courses.
You will need to enter at least as many names as seats you have reserved. You can enter more
names than seats purchased if the seats will be shared amongst a larger group.
Click Here to view details on 'How to Register.'
What is the advantage of registering with a group of six or more people?
By registering in a group of six or more people for a complete program, each member
of the group will enjoy a discount in their Administration Fee. Please refer to
the Fee Schedule for details of the discounts offered.
Can I update or make changes to an order I have already placed?
Once an order is placed, no updates or changes can be made to it by either the participant or the
Billing Administrator. If you need to modify the order in any way, you must contact us. If you simply
wish to add names of possible participants to the list, all you need to do is send us an email with the
list of names and corresponding email addresses and we will add them to your existing list.
What is a Seat Swap?
A Seat Swap allows you to exchange any course in your program for a different course in one
of our other programs or for the same course offered on a different date.
Why would I want to do a Seat Swap?
Seat Swaps allow you the flexibility to customize your program to better suit your schedule
as well as your professional development interests and needs.
For example, if you know that you will be unable to attend a course on the scheduled date, you can
swap your seat to that specific course for the same course held at a different location on a date more
convenient for you (subject to availability).
Another reason to swap your seat might be that you are more interested in a different course held at
another location than you are in one of the courses attached to your registered program. Swapping
one course for the other will allow you to customize your program to better suit your professional development
interests and needs.
When can I swap a seat and how much does it cost?
Seat swaps can be requested both at the time of registration as well as at a later date.
For every complete program that you register for, you are entitled to 3 free seat swaps. These 3
free seat swaps can only be used at the time of registration. If you do not use all three of your free swaps at
the time of registration they cannot be used at a later date.
Once your order has been placed, any additional seat swaps you wish to make will be subject to an
administration fee of $35 per swap.
How do Seat Swaps work?
When you choose to register for a full program, the course cart will reflect all of the courses in the
program and the number of seats selected. On the line for each course selected, you will find a “Swap”
button. If you wish to swap any of the seats for that particular course, click the SWAP button which will
take you to the swap screen. If swapping seats at the time of registration, you are entitled to 3 free
seat swaps per complete program registered for. Any additional seat swaps exceeding the allowable number
will be subject to an administration fee of $35 per swap. Accordingly, any seat swaps done after registration
will be subject to the same administration fee of $35 per swap, even if you did not use up all of your free
swaps at the time of registration. ie. ANY swap post registration will be subject to the swap fee.
If you have only registered for one program, you will see a drop-down box listing all of the courses
available for you to swap with. Simply select the course you want and press the “update” button.
You will then be taken back to the course cart to view your modified order.
If you have registered for more than one program, the swap page will tell you how many total swaps
you are entitled to with your order, as well as how many seats of the specific course you have chosen
are available to swap. Fill in the "seats to swap” box and select a replacement course from the
drop-down list. Press the “update” button to return to the course cart.
If you wish to make additional swaps, simply repeat the above process until completion.
Are there any limitations to Seat Swaps?
When ordering a full program, the number of swaps into any specific course is limited by the
number of programs you purchase. For example, if you register for 5 programs, you are entitled to
a total of 15 seat swaps (5 programs x 3 swaps per program). However, you may not use your
swaps to end up with more than 5 seats of any one particular course, regardless of location. For
example, if you register for 6 or more GST courses your request will be denied as
you only purchased 5 seats for this particular course based on your purchase of 5 programs.
All orders will be reviewed after submission for compliance purposes. If, upon review of your order,
it is discovered that your order does not meet the required regulations, we will contact you to help
you work through the required changes.
If I miss a course, can I make it up at a later date at another location?
Yes, however you must contact us prior to attending to ensure seat availability. You will need to be
formally registered in the course you wish to attend, and a Swap Fee of $35 plus GST will be charged.
If you attend the course without first registering with us, you will be charged the full fee for a single
course of $125 plus GST.
What happens if I registered for five Seats, but sent six people to the course?
Attendance records are compiled using the signed attendance sheets that are circulated at each
session, and reconciled with the registration information in our database. If extra people have
attended a course for which they were not registered, an invoice will be issued to that individual or
firm for the course attended at the full course fee of $125 plus GST.
Can I share my program or course registration with others?
Yes. Registration in our programs or individual courses represents the reservation of a seat and
not a reservation of a specific individual. As a result, you may share your registration with others.
For example, if a firm has 10 staff members but only wishes to register for 5 seats, all 10 staff
members must be listed as potential attendees during the registration process and any 5 may attend
each course.
Why am I receiving email reminders about courses that I am not registered for?
Because AJAG offers you the flexibility of sending anyone to attend the session for which a seat has
been reserved, we have no way of knowing who will actually be attending the session. Further, because
a group can register people in more than one location, we can’t possibly know who will be attending
at each location so reminder emails are sent out to every person in a registered group for each
course the entire group was registered for.
Can I turn off the reminder emails?
Yes. If you do not wish to receive ANY of the weekly reminder emails (which will include courses
that you will actually be attending), you have the ability to turn off the reminder feature. All you need
to do is log into your account, click the UPDATE ACCOUNT>> link, and then uncheck the “Send me
course reminder emails”. Please note, that although you will no longer receive course reminder emails,
you will continue to receive other emails of importance relating to AJAG and their programs.
How can I contact one of the instructors?
Most instructors will provide their contact information at the sessions, but AJAG is unable to
provide their contact information to you directly. If you would like to get in touch with
one of our instructors, simply send us an email and we will forward it to the instructor on your behalf.
How do I print my attendance certificate?
To print your attendance certificate, simply log in to your account and click on one of the
links to view and print your certificate.
How do I get credit for my hours?
Attendance sheets will be circulated at each course. All in attendance must sign these sheets.
The sheets are then gathered and reconciled with our registration records. Once we confirm that you
have both signed the attendance sheet and are registered in our database, your hours will be credited
to you.
If I attend a session but forgot to sign in, can I still get credit for having been there?
Unfortunately, no. As the sign-in sheets are our only way to confirm that you were there, we cannot give
credit to anyone who has not signed the sheet.
Will breakfast be served at the session?
Yes. A light breakfast comprised of coffee, tea, juice and either muffins, danish or bagels, will be
served at each morning session. We will also provide coffee and tea during the mid-session breaks
for all morning and afternoon sessions.
|
